First the good news… For those of you who may have missed my previous post, I am happy to tell you that Lakeside received a Certificate of Excellence for 2014 from TripAdvisor. These are not easy to achieve, and it is thanks to the hard work of all of the staff here at Lakeside that the standard of our facilities, hospitality and service have been consistently rated as Excellent by reviewers. Thank you to everyone who has taken the time to post a review, they are all very much appreciated. We will continue to work hard to ensure that Lakeside remains a ‘first choice’ place to stay here in Tamil Nadu.
And the bad news?…
Regrettably, we have recently received a poor TripAdvisor review of Lakeside. This is, of course, very disappointing for us, particularly as our records (and those held by the local police) do not show anyone of that reviewer profile, or the other guests they describe, staying at Lakeside when they say they did!! In our reply to the reviewer we asked them to contact us to allow us the opportunity to identify when they stayed to enable us to fully understand any problems. The reviewer has chosen not to contact us and so we have little chance to put right anything that may have gone wrong.
If you are considering a stay at Lakeside, please do take time to read some of the other reviews posted on TripAdvisor, by both Indians and people of other nationalities. Please be assured that we make everyone welcome, and you will see from the reviews that guests have a wonderful stay here, be they from Europe, the rest of the world or, of course, from India. Lakeside is a wonderfully restful place where guests can be assured of a warm welcome, along with high standards of hospitality and service.
On a lighter note, the reviewer described Pete and myself as an ‘old couple’. As we are both several years away from retirement, I think we would prefer the term ‘mature’! :-)